Dealing With A Noise Complaint

Dealing With A Noise Complaint

Type in “noise complaint” to any search engine and you will get 101 ways in which you can lodge a complaint. With so much material available on how to make a noise complaint we thought it was about time we put some information together for all those receiving them.

Noise Complaints can hang around.

The single most important recommendation we can make is DO NOT ignore the complaint and hope the issue simply goes away. Whether it is one or one hundred complaints, Environmental Health will investigate in the exact same way. Being pro-active in finding a solution goes a long way, quite often solving an issue can take time and it is essential that progress be seen to being made.

Where has the Noise Complaint come from?

In most cases if Environmental Health has informed you the complainant will have requested that their information is not disclosed, therefore direct contact will not be possible and in some cases is not advisable. If the complaint comes direct from source do not take this lightly, it should be treated in the exact same manner. The fact that the complaint is not from Environmental Health means that quick action may prevent you from slipping on to there radar, placing good distance between your premises and a noise abatement notice.

Noise Abatement Notices and The Noise Act 1996

Should you actually receive a noise abatement notice, do not panic, an abatement notice is considered simply to be a formal warning and in most cases the Environmental Health team will be working with you to solve the problem. It is well worth doing some research into previous cases that your local council has dealt with, just to gauge how past issues have been settled within your area. This said you must enter into negotiations with an open mind, fully realising that changes of some kind will have to be made.

Reading over the Noise Act 1996 is also advisable. This is the basis upon which you are governed in regards to noise and whilst the legal jargon can be very difficult to convert into logic, understanding its central principles can only benefit your cause. Click on the link for a copy of the Noise Act 1996.

Working Together With Environmental Health and the Complainant

In both cases a good working relationship is essential, in essence everyone will be working towards closure on the issue and all parties will be more lenient if communication is taking place. In the process of solving almost all noise complaints there will be issues encompassed, and it is inevitable that differences of opinion will occur. It is advisable that these are worked on and overcome without communications and progress stalling.

Many would argue that favour now lies entirely in the hands of legislation, but regardless of the politics surrounding these issues the facts are that compromises will have to be made. Either by investment in time/money to sustain current opening hours and volume levels, or an increased management of these two factors. Contact the appropriate parties and begin initiating changes, identifying problem areas in the early stages yourself can save you not only endless amounts of time but also considerable amounts of money.


Want to know what to do next about a noise complaint you’ve received?


Do you have a marquee venue? Check out our post on how to manage the noise.